/* ============================================
   Asistente de Synkro (chat de la web)
   Plantilla: templates/partials/_chatbot.html · Lógica: static/js/chatbot.js
   ============================================ */
.skc {
    --skc-tinta: #0f172a;
    --skc-texto: #1e293b;
    --skc-suave: #64748b;
    --skc-linea: #e2e8f0;
    --skc-fondo: #f8fafc;
    --skc-azul: #2563eb;
    --skc-azul-oscuro: #1d4ed8;
    --skc-sombra: 0 24px 64px -16px rgba(15, 23, 42, 0.35), 0 2px 8px rgba(15, 23, 42, 0.06);
    position: fixed;
    right: 24px;
    bottom: 24px;
    z-index: 9999;
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
    -webkit-font-smoothing: antialiased;
}
.skc *, .skc *::before, .skc *::after { box-sizing: border-box; }
.skc button { font-family: inherit; }

/* ---------- Botón flotante ---------- */
.skc-lanzador {
    position: relative;
    width: 58px;
    height: 58px;
    border-radius: 50%;
    border: 1px solid rgba(255, 255, 255, 0.1);
    background: radial-gradient(circle at 30% 25%, #1e293b 0%, var(--skc-tinta) 70%);
    box-shadow: 0 12px 32px -8px rgba(15, 23, 42, 0.55), 0 0 0 1px rgba(15, 23, 42, 0.04);
    cursor: pointer;
    display: grid;
    place-items: center;
    transition: transform 0.2s ease, box-shadow 0.2s ease, opacity 0.25s ease;
}
.skc-lanzador:hover { transform: translateY(-2px); box-shadow: 0 16px 36px -8px rgba(15, 23, 42, 0.6), 0 0 0 4px rgba(37, 99, 235, 0.12); }
.skc-lanzador:focus-visible { outline: none; box-shadow: 0 0 0 4px rgba(37, 99, 235, 0.35); }
.skc-lanzador-logo, .skc-lanzador-cerrar { grid-area: 1 / 1; transition: transform 0.25s ease, opacity 0.2s ease; }
.skc-lanzador-logo { height: 28px; width: auto; }
.skc-lanzador-cerrar { color: #fff; font-size: 18px; opacity: 0; transform: rotate(-90deg); }
.skc[data-abierto="true"] .skc-lanzador-logo { opacity: 0; transform: rotate(90deg) scale(0.6); }
.skc[data-abierto="true"] .skc-lanzador-cerrar { opacity: 1; transform: none; }

/* Aparece y se aparta según el scroll (ver chatbot.js) */
.skc { transition: opacity 0.3s ease, transform 0.3s ease; }
.skc.skc-oculto:not([data-abierto="true"]) { opacity: 0; transform: translateY(16px); pointer-events: none; }

/* ---------- Saludo ---------- */
.skc-saludo {
    position: absolute;
    right: 0;
    bottom: 72px;
    display: flex;
    gap: 12px;
    align-items: center;
    width: max-content;
    max-width: 280px;
    padding: 12px 16px 12px 12px;
    border: 1px solid var(--skc-linea);
    border-radius: 16px;
    background: #fff;
    box-shadow: 0 16px 40px -12px rgba(15, 23, 42, 0.25);
    text-align: left;
    color: var(--skc-suave);
    cursor: pointer;
    opacity: 0;
    transform: translateY(8px);
    pointer-events: none;
    transition: opacity 0.25s ease, transform 0.25s ease;
}
.skc-saludo.visible { opacity: 1; transform: none; pointer-events: auto; }
.skc[data-abierto="true"] .skc-saludo { display: none; }
.skc-saludo-logo { flex: none; width: 36px; height: 36px; border-radius: 10px; background: var(--skc-tinta); display: grid; place-items: center; }
.skc-saludo-logo img { height: 20px; width: auto; }
.skc-saludo-texto { font-size: 0.8rem; line-height: 1.4; }
.skc-saludo-texto b { display: block; font-family: 'Sora', sans-serif; font-size: 0.9rem; font-weight: 600; color: var(--skc-tinta); }

/* ---------- Panel ---------- */
.skc-panel {
    position: absolute;
    right: 0;
    bottom: 72px;
    width: 400px;
    height: min(640px, calc(100vh - 120px));
    display: flex;
    flex-direction: column;
    overflow: hidden;
    background: #fff;
    border: 1px solid rgba(15, 23, 42, 0.08);
    border-radius: 20px;
    box-shadow: var(--skc-sombra);
    transform-origin: bottom right;
    opacity: 0;
    transform: translateY(12px) scale(0.98);
    visibility: hidden;
    transition: opacity 0.2s ease, transform 0.25s cubic-bezier(0.2, 0.8, 0.2, 1), visibility 0s linear 0.25s,
                width 0.3s cubic-bezier(0.2, 0.8, 0.2, 1), height 0.3s cubic-bezier(0.2, 0.8, 0.2, 1);
}
.skc[data-abierto="true"] .skc-panel {
    opacity: 1;
    transform: none;
    visibility: visible;
    transition: opacity 0.2s ease, transform 0.25s cubic-bezier(0.2, 0.8, 0.2, 1), visibility 0s,
                width 0.3s cubic-bezier(0.2, 0.8, 0.2, 1), height 0.3s cubic-bezier(0.2, 0.8, 0.2, 1);
}

/* Ampliado: más grande, sobre un fondo que oscurece la página */
.skc-fondo {
    position: fixed;
    inset: 0;
    background: rgba(15, 23, 42, 0.32);
    -webkit-backdrop-filter: blur(2px);
    backdrop-filter: blur(2px);
    opacity: 0;
    pointer-events: none;
    transition: opacity 0.25s ease;
}
.skc[data-abierto="true"][data-ampliado="true"] .skc-fondo { opacity: 1; pointer-events: auto; }
.skc[data-ampliado="true"] .skc-panel {
    bottom: 0;
    width: min(820px, calc(100vw - 48px));
    height: min(880px, calc(100vh - 48px));
}
.skc[data-abierto="true"][data-ampliado="true"] .skc-lanzador { opacity: 0; pointer-events: none; }

/* ---------- Cabecera ---------- */
.skc-cabecera {
    flex: none;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 14px 14px 14px 16px;
    border-bottom: 1px solid var(--skc-linea);
}
.skc-identidad { display: flex; align-items: center; gap: 12px; min-width: 0; }
.skc-avatar { flex: none; width: 38px; height: 38px; border-radius: 11px; background: var(--skc-tinta); display: grid; place-items: center; box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.08); }
.skc-avatar img { height: 21px; width: auto; }
.skc-identidad h2 { margin: 0; font-family: 'Sora', sans-serif; font-size: 0.95rem; font-weight: 600; color: var(--skc-tinta); letter-spacing: -0.01em; }
.skc-identidad p { margin: 2px 0 0; display: flex; align-items: center; gap: 6px; font-size: 0.75rem; color: var(--skc-suave); }
.skc-punto { width: 7px; height: 7px; border-radius: 50%; background: #10b981; box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.15); }
.skc-acciones { display: flex; gap: 2px; }
.skc-icono {
    width: 34px;
    height: 34px;
    border: 0;
    border-radius: 9px;
    background: transparent;
    color: var(--skc-suave);
    font-size: 0.9rem;
    cursor: pointer;
    display: grid;
    place-items: center;
    transition: background 0.15s ease, color 0.15s ease;
}
.skc-icono:hover { background: #f1f5f9; color: var(--skc-tinta); }
.skc-icono:focus-visible { outline: none; box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.3); }

/* ---------- Mensajes ---------- */
.skc-cuerpo {
    flex: 1;
    overflow-y: auto;
    overscroll-behavior: contain;
    padding: 20px 16px 8px;
    background: var(--skc-fondo);
    scroll-behavior: smooth;
}
.skc[data-ampliado="true"] .skc-cuerpo { padding: 28px max(24px, calc((100% - 680px) / 2)) 12px; }

.skc-bienvenida { text-align: center; padding: 12px 8px 8px; }
.skc-bienvenida-logo { width: 54px; height: 54px; margin: 0 auto 14px; border-radius: 16px; background: var(--skc-tinta); display: grid; place-items: center; box-shadow: 0 12px 28px -10px rgba(15, 23, 42, 0.5); }
.skc-bienvenida-logo img { height: 30px; width: auto; }
.skc-bienvenida h3 { margin: 0 0 8px; font-family: 'Sora', sans-serif; font-size: 1.1rem; font-weight: 600; color: var(--skc-tinta); letter-spacing: -0.01em; }
.skc-bienvenida p { margin: 0 auto 18px; max-width: 420px; font-size: 0.875rem; line-height: 1.55; color: var(--skc-suave); }
.skc-sugerencias { display: grid; gap: 8px; text-align: left; }
.skc[data-ampliado="true"] .skc-sugerencias { grid-template-columns: 1fr 1fr; }
.skc-sugerencias button {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 11px 14px;
    border: 1px solid var(--skc-linea);
    border-radius: 12px;
    background: #fff;
    color: var(--skc-texto);
    font-size: 0.86rem;
    font-weight: 500;
    text-align: left;
    cursor: pointer;
    transition: border-color 0.15s ease, background 0.15s ease, transform 0.15s ease;
}
.skc-sugerencias button:hover { border-color: #cbd5e1; transform: translateY(-1px); }
.skc-sugerencias i { width: 16px; color: var(--skc-azul); font-size: 0.85rem; text-align: center; }
.skc-bienvenida[hidden] { display: none; }

.skc-mensajes { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 14px; }
.skc-msg { display: flex; gap: 10px; align-items: flex-start; animation: skc-entra 0.25s ease both; }
@keyframes skc-entra { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }
.skc-msg-usuario { justify-content: flex-end; }
.skc-burbuja {
    max-width: 85%;
    padding: 10px 14px;
    border-radius: 16px 16px 4px 16px;
    background: var(--skc-tinta);
    color: #fff;
    font-size: 0.9rem;
    line-height: 1.5;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}
.skc-avatar-mini { flex: none; width: 28px; height: 28px; margin-top: 2px; border-radius: 8px; background: var(--skc-tinta); display: grid; place-items: center; }
.skc-avatar-mini img { height: 15px; width: auto; }
.skc-respuesta { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 8px; }
.skc-texto {
    align-self: flex-start;
    max-width: 100%;
    padding: 11px 14px;
    border: 1px solid var(--skc-linea);
    border-radius: 4px 16px 16px 16px;
    background: #fff;
    color: var(--skc-texto);
    font-size: 0.9rem;
    line-height: 1.55;
    overflow-wrap: anywhere;
}
.skc-texto p { margin: 0; }
.skc-texto p + p, .skc-texto ul + p, .skc-texto p + ul { margin-top: 8px; }
.skc-texto ul { margin: 6px 0 0; padding-left: 18px; list-style: disc; }
.skc-texto li + li { margin-top: 4px; }
.skc-texto a { color: var(--skc-azul); font-weight: 500; text-decoration: underline; text-decoration-color: rgba(37, 99, 235, 0.35); text-underline-offset: 2px; }
.skc-texto a:hover { text-decoration-color: currentColor; }
.skc-texto.skc-error { border-color: #fecaca; background: #fef2f2; color: #991b1b; }
.skc-reintentar { margin-top: 8px; padding: 6px 12px; border: 1px solid #fecaca; border-radius: 8px; background: #fff; color: #991b1b; font-size: 0.8rem; font-weight: 600; cursor: pointer; }

/* Escribiendo… */
.skc-escribiendo { display: inline-flex; gap: 4px; padding: 4px 0; }
.skc-escribiendo span { width: 6px; height: 6px; border-radius: 50%; background: #94a3b8; animation: skc-punto 1.2s infinite ease-in-out; }
.skc-escribiendo span:nth-child(2) { animation-delay: 0.15s; }
.skc-escribiendo span:nth-child(3) { animation-delay: 0.3s; }
@keyframes skc-punto { 0%, 60%, 100% { transform: translateY(0); opacity: 0.5; } 30% { transform: translateY(-4px); opacity: 1; } }

/* Enlaces a la web debajo de la respuesta */
.skc-fuentes { display: flex; flex-direction: column; gap: 6px; }
.skc-fuente {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 9px 12px;
    border: 1px solid var(--skc-linea);
    border-radius: 12px;
    background: #fff;
    color: inherit;
    text-decoration: none;
    transition: border-color 0.15s ease, transform 0.15s ease;
}
.skc-fuente:hover { border-color: #cbd5e1; transform: translateY(-1px); }
.skc-fuente-icono { flex: none; width: 30px; height: 30px; border-radius: 8px; display: grid; place-items: center; font-size: 0.8rem; background: #eff6ff; color: var(--skc-azul); }
.skc-fuente[data-tipo="blog"] .skc-fuente-icono { background: #eef2ff; color: #4f46e5; }
.skc-fuente[data-tipo="ayuda"] .skc-fuente-icono,
.skc-fuente[data-tipo="registro"] .skc-fuente-icono,
.skc-fuente[data-tipo="whatsapp"] .skc-fuente-icono { background: #ecfdf5; color: #059669; }
.skc-fuente[data-tipo="contacto"] .skc-fuente-icono,
.skc-fuente[data-tipo="email"] .skc-fuente-icono,
.skc-fuente[data-tipo="legal"] .skc-fuente-icono,
.skc-fuente[data-tipo="cuenta"] .skc-fuente-icono { background: #f1f5f9; color: #334155; }
.skc-fuente-texto { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.skc-fuente-texto b { font-size: 0.83rem; font-weight: 600; color: var(--skc-tinta); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.skc-fuente-texto small { font-size: 0.72rem; color: var(--skc-suave); }
.skc-fuente > .fa-arrow-right { flex: none; font-size: 0.75rem; color: #94a3b8; transition: transform 0.15s ease, color 0.15s ease; }
.skc-fuente:hover > .fa-arrow-right { transform: translateX(2px); color: var(--skc-azul); }

/* ---------- Pie: escribir ---------- */
.skc-pie { flex: none; padding: 12px 14px 10px; border-top: 1px solid var(--skc-linea); background: #fff; }
.skc[data-ampliado="true"] .skc-pie { padding: 14px max(24px, calc((100% - 680px) / 2)) 12px; }
.skc-entrada {
    display: flex;
    align-items: flex-end;
    gap: 8px;
    padding: 6px 6px 6px 14px;
    border: 1px solid var(--skc-linea);
    border-radius: 14px;
    background: #fff;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
}
.skc-entrada:focus-within { border-color: var(--skc-azul); box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.15); }
.skc-entrada textarea {
    flex: 1;
    min-height: 24px;
    max-height: 132px;
    padding: 7px 0;
    border: 0;
    outline: none;
    resize: none;
    background: transparent;
    color: var(--skc-texto);
    font: inherit;
    font-size: 0.93rem;
    line-height: 1.45;
}
.skc-entrada textarea::placeholder { color: #94a3b8; }
/* El recuadro .skc-entrada ya marca el foco (y home.css pone un contorno a todos los campos) */
.skc .skc-entrada textarea:focus,
.skc .skc-entrada textarea:focus-visible { outline: none; box-shadow: none; }
.skc-enviar {
    flex: none;
    width: 36px;
    height: 36px;
    border: 0;
    border-radius: 10px;
    background: var(--skc-azul);
    color: #fff;
    cursor: pointer;
    display: grid;
    place-items: center;
    transition: background 0.15s ease, opacity 0.15s ease;
}
.skc-enviar:hover:not(:disabled) { background: var(--skc-azul-oscuro); }
.skc-enviar:disabled { background: #cbd5e1; cursor: default; }
.skc-aviso { margin: 8px 0 0; text-align: center; font-size: 0.72rem; color: #94a3b8; }
.skc-aviso a { color: var(--skc-suave); text-decoration: underline; text-underline-offset: 2px; }

/* ---------- Móvil: pantalla completa ---------- */
@media (max-width: 640px) {
    .skc { right: 16px; bottom: 16px; }
    .skc-panel,
    .skc[data-ampliado="true"] .skc-panel {
        position: fixed;
        inset: 0;
        width: 100%;
        height: 100%;
        height: 100dvh;
        border: 0;
        border-radius: 0;
        transform-origin: bottom center;
    }
    .skc-solo-escritorio { display: none; }
    .skc-fondo { display: none; }
    .skc[data-abierto="true"] .skc-lanzador { opacity: 0; pointer-events: none; }
    .skc-cabecera { padding-top: max(14px, env(safe-area-inset-top)); }
    .skc-pie { padding-bottom: max(10px, env(safe-area-inset-bottom)); }
    .skc-entrada textarea { font-size: 16px; } /* sin zoom automático en iPhone */
    .skc-saludo { max-width: calc(100vw - 32px); }
}

@media (prefers-reduced-motion: reduce) {
    .skc, .skc *, .skc *::before, .skc *::after { transition: none !important; animation: none !important; }
}

/* ---------- Asistente del panel de empresa ---------- */
.skc-cuota { font-weight: 600; color: var(--skc-texto); }

/* ---------- Saludo de la web: más visible ---------- */
.skc { transition: opacity 0.3s ease, transform 0.3s ease, bottom 0.25s ease; }
.skc-saludo { padding-right: 36px; box-shadow: 0 20px 48px -12px rgba(15, 23, 42, 0.35), 0 0 0 1px rgba(37, 99, 235, 0.08); }
.skc-saludo-cerrar { position: absolute; top: 6px; right: 6px; width: 24px; height: 24px; border-radius: 50%; display: grid; place-items: center; color: #94a3b8; font-size: 12px; }
.skc-saludo-cerrar:hover { background: #f1f5f9; color: var(--skc-tinta); }
.skc-llamando .skc-lanzador::after { content: ''; position: absolute; inset: -4px; border-radius: 50%; border: 2px solid rgba(37, 99, 235, 0.45); animation: skc-latido 1.8s ease-out infinite; pointer-events: none; }
@keyframes skc-latido { 0% { transform: scale(0.95); opacity: 0.9; } 100% { transform: scale(1.35); opacity: 0; } }
@media (prefers-reduced-motion: reduce) { .skc-llamando .skc-lanzador::after { animation: none; } }